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Linked Data Management
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Sentiment Analysis
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Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
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Process/Workflow Automation
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Multi-Language
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Query Builder
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Deep learning
Templates
ML Algorithm Library
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Forms Management
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Corrective Actions (CAPA)
Customer Complaint Tracking
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Case Management
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Workflow Configuration
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Email Integration
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IT Asset Management
Interaction Tracking
Macros/Templated Responses
Customizable Branding
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Real-time Chat
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Service Level Agreement (SLA) Management
Document Storage
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Built in LMS
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Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
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Customer Segmentation
Text Analysis
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Routing
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Response Management
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Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
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Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management