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Support
24/7 (Live Rep)
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OCR
Text Editor
ID Scanning
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Convert to PDF
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Multiple Output Formats
Zone Selection Tool
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Reporting/Analytics
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360 Degree Feedback
Analytics
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Feedback Collection
Call Reporting
Complaint Monitoring
Live Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
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Workflow Management
Mobile Access
Document Management
Electronic Signature
Search
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Version Control
Collaboration Tools
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Boolean Queries
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For Sales
Chatbot
Multi-Language
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For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
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Predictive Analytics
Data Visualization
Data Source Connectors
Data Discovery
Natural Language Search
Query Builder
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Self-service Analytics
Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
Self Service Portal
Forms Management
Social Media Monitoring
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Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
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Workflow Configuration
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Network Monitoring
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Customizable Branding
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Social Media Integration
Service Level Agreement (SLA) Management
Document Storage
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Remote Access/Control
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Review Request
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Response Management
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Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
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Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
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Audience Segmentation
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Configurable Alerts
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Influencer Tracking
Reputation Management
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Dashboard
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Android
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iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
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Routing
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Whitelisting/Blacklisting
Data Recovery
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Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
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Analytics
Video Content
Gamification
Live Chat
Churn Management
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Full Text Search
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