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24/7 (Live Rep)
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OCR
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Convert to PDF
Image Pre-processing
Metadata Extraction
Multiple Output Formats
Zone Selection Tool
Customer Service
Queue Management
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Alerts / Escalation
Appointment Management
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Network Monitoring
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Email Integration
Interaction Tracking
IT Asset Management
Customizable Branding
Macros/Templated Responses
Real-time Chat
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Service Level Agreement (SLA) Management
Document Storage
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Response Management
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Review Monitoring
Negative Feedback Management
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Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
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Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
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For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
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Data Source Connectors
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Query Builder
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Visualization
NLP
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Deep learning
Templates
ML Algorithm Library
Model Training
Customer Communications Management
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Batch Communications
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Personalization
Content Management
Template Management
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Print Management
IVR
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Survey Management
Text to Speech
Voice Customization
Voice Mail
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Reputation Management
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Abbreviation Detection
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Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
Sentiment Analysis
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Contextual Guidance
For Developers
Intent Recognition
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Deep Learning
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Document Classification
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ML Algorithm Library
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Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
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Scorecards
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Training
Learner Portal
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Synchronous Learning
Certification Management
Simulation
Training Companies
In Person
Live Online
Webinars
Documentation
eCommerce
Not Offered
Built in LMS
Academic/Education
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker