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OCR
Text Editor
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Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
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Enterprise Content Management
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Mobile Access
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Electronic Signature
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24/7 (Live Rep)
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Artificial Intelligence
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Data Source Connectors
Data Discovery
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Query Builder
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Self-service Analytics
Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
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Forms Management
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Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
Routing
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Workflow Configuration
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Network Monitoring
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Email Integration
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IT Asset Management
Customizable Branding
Macros/Templated Responses
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Service Level Agreement (SLA) Management
Document Storage
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Review Notification
Data Mining
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Fraud Detection
Linked Data Management
Semantic Search
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Text Mining
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Boolean Queries
Document Filtering
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Language Detection
Summarization
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Taxonomy Classification
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Abbreviation Detection
Data Capture and Transfer
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Speech Synthesis
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Configurable Alerts
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Deployment
Android
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Web-Based, Cloud, SaaS
iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
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Archiving & Retention
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Canned Responses
Whitelisting/Blacklisting
Data Recovery
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Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management
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Collaboration
Full Text Search
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Discussion Boards
Knowledge Base Management
Cataloging/Categorization
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Blended Learning
Built-in Course Authoring
Corporate/Business