BPO Service Company

Sitel

Customer experience outsourcing group delivering support across voice, chat and social channels for large brands

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TrustList summary

Sitel is a customer experience management group that handles customer contact for other companies. Its website now trades as Foundever, which presents itself as a partner helping brands turn customer experience into growth.

The group describes work that goes beyond traditional business process outsourcing, covering each stage of the customer journey.

Products and services

Omnichannel support: voice, chat, social media and more.
Automation and self-service: tools combined with human agents.
Customer insight: analysis of customer interactions.
Learning and training: support for the agent workforce.
Advisory services: guidance on improving existing customer experience set-ups.

Who it works with

Clients in all sectors, from large listed companies to local start-ups.

Key facts

Team: about 75,000 people, according to its listing text
Clients: over 400, per the same text
Current brand: Foundever

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

Sitel rankings

Sitel is ranked on 2 TrustList rankings: #5 on 1 and #6 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Sitel has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 2 rankings

#5of 27
Ios app
It is one of 8 here listing .NET and full-stack.
Of the 27 here, 26 also cover web development and 25 also cover android.
Behind Target Group, ahead of Jensen Kobain Solutions.
#6of 24
Ui ux design
It is one of 8 here listing java and one of 9 here listing CMS.
Of the 24 here, 22 also cover web design and 22 also cover eCommerce.
Behind Quantanite, ahead of Infosys BPM.