Ivy Answering Service

Easy set up - No fixed contract

It's easy to get started And you can manage your settings on the go with your phone, tablet or laptop

Try Our USA Phone Answering for Free...

For 7 days No obligation No credit card required

Ivy Answering Services – Virtual Receptionists

• Pay As You Go
• $2
• 65 Per call we answer

Virtual Receptionist 25

Most Popular $65 per month

• $2
• 60 per call over the plan

Virtual Receptionist 50

$110 per month

• $2
• 45 per call over the plan

Virtual Receptionist 100

$199 per month

• $2
• 40 per call over the plan

How does phone answering work?

Below are some of the questions that are often asked about our virtual services If you have any further questions about how we can work with your business please feel free to speak to one of our knowledgeable and friendly customer service representatives or check out our detailed FAQ’s 2022 page Yes! Of course When you sign up, you get a unique phone number with us You then forward your existing phone number to this new number All calls that you don’t answer will then get answered by us – with your business name Not sure how to forward your phone number? Just ask us! After hours phone calls are answered in your business name and a voicemail is recorded The voicemail is sent to you by email If you require your calls to be answered around the clock then our global offices are available 24 hours, seven days a week We understand that you might be a small business that requires a 24 hour answer service so our English speaking call center services staff are always at hand

After you sign up, you will log in to our system and type in the greeting you want the receptionists to say When your number rings, this greeting shows on their screen so they know what to say You can enter more information about your business so they can even answer basic questions

You can choose whether the messages are sent as an email or a text message Specify what information you want the receptionists to ask for Or you can request calls to be put through to your cell phone or landline Log in and change these settings as needed depending on your movements

Yes You will enter information about your business like what you do, where you are located, the main email contact and website address Our virtual receptionists can provide this information to callers if required

Yes Our system can accommodate this, for example, sales enquiries can be directed to a particular colleague or staff member

That’s completely up to you You can set up your diversion so that we only get the calls you can’t answer – when you are out at lunch or away from your desk, for example We answer the call as if we were in your office Or you can set up your diversion so that we answer all your calls and direct them as required

So much more! If you need it, we can make appointments for you We can manage multiple staff members Your telephone answering services can have a contact added for each staff member that is to receive messages or transferred calls Contacts can also have a department specified so that messages can be routed appropriately based on the department that the caller requests

If a dedicated phone number is required for a staff member (eg to have a different greeting than the main company line), then we can provision a phone number instead

Using our client portal to add and to manage contacts is easy, and Ivy Answering Service can also configure dedicated logins to give staff members access to manage their availability and message preferences

As well as Answer Services we even have Virtual Assistants who can carry out all sorts of admin tasks for you remotely

We have a variety of packages available so you can get the call answering services you need for the right price You pay for what you use so if we answer fewer calls for you, you pay less that month You can change to a different package at any time – whenever your needs change

No – definitely not! You can cancel your service at any time It’s flexible and we’re here when you need us

Absolutely If you want a national presence, we can give you a local number as well as numbers with different area codes that you can put on your website and business cards to give your business a national appearance We can also provide you with a Toll Free Number