HGS - Hinduja Global Solutions

For the second consecutive year, HGS recognized as a Magic QuadrantTM Leader for Customer Service BPO

Latest News and Insights

HGS UK and Engage Hub partner with The Pensions Regulator to help optimise customer journeys

The evolution of social media marketing in business

10 actionable tips to motivate your contact center agents

HGS is a digital customer experience (CX) leader with the talent and technologies needed to champion every moment

As experts in autonomous CX, HGS helps clients deliver consistent interactions at scale that are prompt, personal, and positive

With over 20,000 employees across 34 delivery centers in 8 countries, HGS offers a spectrum of bespoke outsourcing solutions: HGS continuously transforms, optimizes, and grows enterprises to exceed ever-rising customer expectations

Ensure superior customer experiences through traditional and digital channels supporting all phases of the customer lifecycle

HGS Consumer Engagement Solutions

Intelligent automation, digital transformation, and strategy

Improve customer engagement, optimize operations, reduce cost, and increase revenue through frictionless digital experiences

Become more easily discoverable and connect at a deeper level in the digital matrix with strategic, creative services that leverage our CRM experience, social offerings, and intelligent technologies

Freshly implemented RPA increases productivity, saving international bank $340K

Social media response time cut by 95% for global quick-service restaurant

HGS deploys 100+ cloud experts for multinational tech company within 2.5 months

Utility client’s exceptional retention, care, and sales team grows 1,100%

Reimagined digital customer experience results in increased revenue, retention, and appointments

Alleviating stranded driver stress with HGS Axle™

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