HelpSquad

HelpSquad supplies managed virtual medical assistants to healthcare practices. The team is managed from Doylestown, Pennsylvania, and describes itself as HIPAA-trained. Earlier listing text described a live chat and call answering service, but its current website focuses on healthcare staffing.

Products and services

• Front desk and scheduling: phones, calendars, refills and patient follow-up.
• Patient intake: new-patient forms, eligibility checks and insurance capture.
• Billing and claims: verification of benefits, payer follow-up, posting and appeals.
• Team building: a single assistant, or a managed team set up and run for the practice.

Who it works with

The service covers primary care, in-home care, behavioural health, surgical, dental and orthodontic practices, medical groups, hospitals and dental service organisations.

Key facts

• Based in: Doylestown, Pennsylvania
• Experience: 11 years in business
• Compliance: HIPAA training and a business associate agreement