HelpSquad

We know what you’re thinking “No one will care about my business like I do ” At HelpSquad, YOURS is OUR business We will treat every interaction with your customers as if they are our own Our professional, highly-trained agents will represent your brand with pride and integrity

Whether your customers prefer to contact you via phone, live chat, text, email, Google Business Messages or Facebook Messenger, we’ve got them covered

44% of customers say that having questions answered by a live person while completing an online purchase is one of the most important features a website can offer Consumers want speed and convenience HelpSquad will deliver both, all while providing a personalized experience Our live chat service will serve as an extension of your brand, and work daily to provide your customers with the best customer service they have come to expect Our remote team of agents will provide seamless customer service which will reduce shopping cart abandonment, increase customer engagement, loyalty and online reviews,  while building knowledge base of frequently asked questions for your product or service

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

Meet HelpSquad “Meet HelpSquad The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

Over 2000 businesses trust us

Get started today with 14 day free trial

Our friendly chat support agents are here to answer your customers’ questions HelpSquad has 24/7/365 omnichannel support solutions for businesses of any size, and we’re committed to helping you find the right plan to meet your needs Fill out the form on the right, and one of our team members will be in touch shortly!

• 24/7/365 Outsourced Live Chat Support for your website (Includes Two-Way Texting and Facebook Messenger)
• ADA, HIPAA and PCI compliant live chat software included free
• 24×7 US Based, highly trained live chat agents
• Instant lead and chat transcript forwarding to email or via SMS
• Knowledge base of FAQ creation and maintenance
• Integrations with CRMs, Zapier, and marketing tools
• 24×7 Support at 1-877-775-3667 or via live chat

Benefits of an After-hours Answering Service

What Is a Good Answering Service An after-hours answering service is a useful business tool It provides coverage of customer communications when the in-house team is away Of course, a business must be able to trust the service provider to ensure its customers are in good hands To do that, look for specific characteristics from … Continued

Unlocking potential of an SMS Chatbot with Examples

If you are implementing or re-designing an existing SMS Chatbot, this article is for you Here, we review all the basic principles of SMS Chatbots and their best applications We discuss the major differences between SMS Chatbot and a traditional web chatbot We also show examples of successful SMS chatbot implementations powered by conversational AI … Continued

40 Canned Response Examples Every Live Chat Agent Must Have Handy in 2023

Providing consistent, fast, and helpful support to each customer can be a challenging goal for a contact center to achieve A robust library of canned responses is a must have for contact centers to keep favorable customer satisfaction scores Having an arsenal of ready-to-use, plug-and-send responses to common customer questions will lead to desired customer … Continued

Customer Service KPIs explained

18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data