Focus Services

Being part of a caring company family, working toward common goals, serving together in the community and abroad, aspiring to values that bring out the best in people We are process artists We like getting into the nitty-gritty workings of our business to tweak here and tinker there The processes we’ve perfected create predictability in the bustling whirl of a contact center, which means better returns for you and a better experience for your customers

The Focus Footpath is our overall process for becoming a Contact Center of Excellence Once we asses your needs, we recruit and train the right people, help them create predictable habits, give them the tools and autonomy to succeed, evaluate their work, and then use that data to perfect our performance as we start the process again

Boutique contact centers deliver on speed, flexibility, and performance Big-box operators give you scalability, tech strength, and global reach With Focus, you get the best of both We’ve married the two in a “happily ever after” hybrid—small, nimble, tech-loaded contact centers in locations in North America, Europe, Central America and Asia

Customer care takes out-of-the-box strategy, and that’s what you get with our Strategic Business Units, or SBUs Each one is like a mini-company, with a dedicated director who works one-on-one with you, the client These plucky execs manage business operations, take on complete P&L responsibility, and make sure that we do exactly what we promised “SBU-tiful!” We’ve developed some amazing technology specifically for the customer contact industry Our agent performance platform, ClearView, is loaded with tools and features that empower our agents to drive their own performance

Agent performance tracked and measured

Detailed reports provide insight into customer interactions Agent course correction happens in real-time leading to greater efficiency

“You find the fun, and snap!—the job’s a game!” We’ve integrated game design into ClearView’s agent performance dashboard, complete with badges, awards, and coins that can be redeemed for real-world prizes, or better yet…real money

Life is a highway, even in a contact center, and at times, an agent might need some real-time course correction ClearView sounds virtual rumble strips for agents veering off course “Get back on the road! Danger ahead!” it shouts Keeping our folks on track means significant results and savings for you

The Bounty of Big Data

ClearView grabs just about any piece of data that relates to customer contact operations That is a LOT of data, but ClearView is undaunted It sifts through it all and delivers real-time analysis that both agents and managers can act on

Your focus is our focus.

You want a partner with the same laser focus on your customers that you have That’s us! We’ve got our eye beams warmed up and ready to go And along with them, you also get: Boost your bottom line with competitive rates at our US-based locations and even more affordable pricing at our near-shore and off-shore centers

Team up with our top-level customer specialists, matched to your campaign through software analytics to optimize performance

Get every service you need with our bundle of customer contact solutions: in/outbound calling, text, chat, email support and more

4102 S 1900 W Roy, UT 84067 Join the #FOCUSFAMILY Now Hiring!