Elation Answering Service

Elation Answering Service handles calls for other businesses, day and night, using live agents located in the United States. It presents human operators as the alternative to voicemail or automated phone menus, and says the team learns each client's business so callers are served properly.

What Elation Answering Service offers

• Live phone answering — inbound calls taken by operators around the clock.
• Virtual receptionist — front-desk call handling for the client.
• Message forwarding — messages delivered to the client's device in a customised format.
• Escalation support — routing for urgent, critical issues.
• Custom greetings and hold messages — set to the client's wishes.
• App and portal access — call details and reports available online.

Who it works with

The site names medical professionals, funeral home directors, property managers and contractors, as well as other growing businesses.

Key facts

• Compliance: PCI and HIPAA compliant, with secure messaging
• Agents: all based in the USA