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Diversify Offshore Staffing Solutions

Market Leading Employee Satisfaction Rate

Our annual staff satisfaction survey has run at 92% or more every year since its commencement, 16% more than the industry average

All of our facilities are located in A grade office buildings in Manila’s leading business district, Bonifacio Global City

Specialist in Large Teams

Many of our clients are Publicly listed or Private Equity backed with large multifunctional teams

Outsourcing and Offshoring to the Philippines

What if ‘offshoring’ meant a deeply specialised approach, tailored to your business – whatever its size? What if it meant giving you the capability and freedom to invest in your core team, giving you an edge over your competition? An offshore approach doesn’t mean you have to sacrifice quality It can provide you with access to well-qualified, highly skilled and professional employees; the type that you might find difficult to source locally

To us, using a flexible offshore workforce means all these things and more Diversify Offshore Staffing Solutions is challenging what businesses traditionally think of as ‘offshoring’ We like to think we’ve turned it on its side

We believe that using offshore resources is more than just transplanting a business process to another team of people

Our 5 Comprehensive Steps to a Successful Offshoring Strategy

We don’t have a one-size-fits-all approach But we do believe that businesses thrive with good people and strong relationships We take care to identify the key business functions in your business that have the greatest potential to be successfully outsourced Then we find the best people to deliver those functions offshore and build longterm, relationships with them to ensure they not only achieve your business goals, but reach their own personal potential and love what they do every day

STRATEGY, PLANNING AND BUDGETING

• Roll-out plan and pilot program development
• Role identification and requirements
• Experience, training and testing framework
• Client management induction program

DATA SECURITY & PRIVACY COMPLIANCE

• Identification of applicable standards for compliance
• Data storage and access plan
• Assessment of physical requirements for compliance
• External and internal communications plan
• Process and system review
• Allocation of client care supervisor
• Annual training needs analysis
• Annual staff satisfaction survey
• Quarterly client care meetings
• Performance review and career development program As a global leader in CX technologies, HGS has been at the forefront of the latest in augmented solutions Through the acquisitions of Diversify, our clients will be able to further customise their offshoring approach by leveraging HGS’ digital transformation strategies These technologies will help their teams amplify the current customer experience they provide and improve on existing processes

As an HGS company, Diversify is able to take its services to a much more competitive and global level Through the acquisition, Diversify will help more Australian businesses access even more digitally empowered workforces

Our Clients Are Happy

“The team at Diversify helped to simplify the complex in establishing our offshore presence in Manila.”