DCS Call Center

DCS Call Center, run by DCS Communication Center, provides outsourced customer service with a large multilingual team. It has operated as a multi-function call centre since 2003 and keeps its own data centre in Berlin.

What DCS Call Center does

• Inbound service: handling incoming customer calls, including large projects.
• Outbound campaigns: outbound calling for sales and dialogue marketing.
• Back office: written customer contact and back-office processing.
• Customer experience management: sales services and help with digital change in customer service.
• Multilingual support: service in more than 32 languages.

Who it works with

It serves companies that outsource customer contact and other business processes; the firm says most clients have stayed with it for over ten years.

Key facts

• Call centre since: 2003
• Languages: more than 32
• Data: own data centre in Berlin