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BPO Service Company

CSG Inbound Communication

SaaS provider of customer engagement, billing and payment software for telecoms, utilities, government and other sectors

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About CSG Inbound Communication

CSG Inbound Communication is listed here for CSG, a software-as-a-service company whose platforms help large organisations engage customers, bill them and collect payment. The business has been acquired by NEC and Netcracker, which are combining it with the Netcracker digital platform.

Services

Customer engagement: journey orchestration that reaches customers and staff on the right channel at the right time, with prebuilt industry journeys in CSG Xponent.
Revenue management and billing: selling and billing digital and partner services under any pricing model.
Payments and merchant services: secure payment processing for customers paying for services.
Industry solutions: tools for patient billing and reminders, insurance claims communications and citizen payments for taxes and permits.
AI-enabled services: AI features for digital customer experiences and content monetisation.

Clients

CSG serves financial services, fibre, healthcare, insurance, government, media and technology, retail, telecommunications, tolling and utilities organisations.

Key facts

Ownership: acquired by NEC and Netcracker
Recognition: named a Leader in a Forrester Wave report on journey orchestration

Profile written by TrustList from the business's own published information, Sep 2026.

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