Centris Information Services

Centris Information Services runs contact centre and back-office teams that speak English and Spanish. It has its headquarters in the United States and works from three nearshore sites, with Mexico named on its website.

The company says it has operated for more than thirty years and now supports its agents with an in-call AI assistant.

Services

• Customer service: phone, chat and email support, including for online retailers.
• Claims processing: handling insurance claims for customers.
• Healthcare support: patient advocacy, revenue cycle work, soft collections and scheduling.
• Back-office work: data entry, data management, tech support and web design.
• Quality assurance: call scoring, plus marketing surveys.
• AI assistant: live transcription, sentiment reading, suggested replies and automatic scoring.

Clients

Insurance, healthcare, retail, security, utilities and finance clients.

Key facts

• Languages: English and Spanish
• Locations: three nearshore sites