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BPO Service Company

Callcom

Nearshore bilingual call centre in Monterrey, Mexico, handling sales, service and collections for US companies

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About Callcom

Callcom, trading as CALLCOM Contact Center & BPO, is a nearshore call centre in Monterrey, Mexico. It serves mainly US businesses with agents who speak English and Spanish and follow US culture closely.

What Callcom offers

  • Sales support — telemarketing and outbound calls that aim to close sales and book meetings with a client's executives.
  • Customer service — inbound support for a client's customers in English and Spanish.
  • Collections — calls to recover overdue accounts, run with respect for the customer.
  • Virtual agents — AI-based agents that handle routine contact and report in real time.
  • Voice broadcasting — recorded voice messages sent to a whole customer base.
  • Market analysis and BPO — research to shape market strategy, plus other outsourced processes built to fit.

Who it works with

Its main market is US companies. Clients quoted on its site include Banca Afirme, served for seven years, and a client in the health sector.

Key facts

  • Based in: Monterrey, Nuevo León, Mexico
  • Languages: English and Spanish
  • Location: about an hour's flight from many US cities

Profile written by TrustList from the business's own published information, Sep 2026.

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