Bridge

Bridge is a business process outsourcing company that runs customer contact on behalf of other firms. It operates its own contact centre in the city of Buenos Aires and handles large daily volumes of transactions involving sensitive customer data.

Products and services

• Omnichannel contact centre: managing contact between client companies and their consumers across channels.
• BPO services: broader back-office processes linked to customer contact.
• Customer experience management: quality control and resolution of each contact.
• Secure data handling: confidential processing of sensitive customer information.

Clients

The company says its experience allows it to serve all types of industries, and it builds proposals tailored to each client.

Key facts

• Based in: Buenos Aires
• Facility: a 2000 m2 site with more than 300 operating positions
• Staff programmes: ongoing training and talent retention