BPO Partners LLC

BPO Partners LLC advises companies on outsourcing their contact centres and on the technology behind them. It helps US businesses pick outsourcing partners, plan operations and improve customer experience, and it has kept some clients for more than a decade.

Services

• Contact centre outsourcing advice: support choosing and managing outsourced customer service partners.
• Technology roadmaps: planning platforms and systems, including sourcing and rollout of new tools.
• Operational optimisation: work on retention, sales and day-to-day contact centre performance.
• Integration support: help combining companies, platforms and vendors after mergers.

Clients

Testimonials come from an insurance company, a cable operator, a storage and moving company and a healthcare surgical software firm, some working with the firm since 2010.

Key facts

• Client base: US companies with customers worldwide
• Focus: contact centre outsourcing, technology and optimisation