Bluecom

Calls answered and placed on behalf of other companies are the whole business of this İstanbul call centre, which says it has operated since 1992. Its site describes outsourced contact centre work run around the clock, every day of the week, with a team it calls professional and equipment it calls modern. The company serves domestic and foreign firms and names telecommunications, automotive and media among the sectors it works in.

Inbound and outbound calling

On inbound lines, agents take incoming calls and aim to reach a resolution as quickly as possible, for customer service lines and help desks. On outbound calls, representatives are described as producing quick, practical solutions, for sales and marketing campaigns that need to reach the right audience through the right channel. The company says its working principle is a focus on customer satisfaction.

One contact centre, many channels

Besides the telephone, the contact centre handles SMS, email, fax, web contacts, letters and social media. A video call service is available through terminals for clients who want face-to-face conversations. The site presents these under an omnichannel heading, so that a company's customers can reach it by whichever route they prefer.

Trade fair calling

A distinct service covers invitations to trade fairs. Agents phone prospective visitors and exhibitors to invite them to attend or take part.

Languages and reach

The site names German, English, Turkish, French and Arabic as languages of service. Elsewhere it says the company works in twelve languages and has served clients in seven countries over more than twenty years, with the aim of conveying the same effect in the target language as in the source language.

Seat rental

For companies that want their own staff to take calls, the firm rents call centre seats. Options include desks with the technology included and short-notice seats to cover an unexpected spike in volume.

Social media services

The company also offers social media management and consultancy, which it positions as a way to take part in the fast-growing social media space alongside its call handling work.

Bluecom is an outsourced call centre in İstanbul, Türkiye, operating since 1992. It answers and makes calls for domestic and foreign companies around the clock and also offers social media services.

Services

• Inbound and outbound calls: customer lines, help desks and outbound campaigns handled by its agents.
• Omnichannel contact: SMS, email, fax, web, letter and video calls through terminals.
• Trade fair calling: inviting visitors and exhibitors to trade fairs.
• Seat rental: call centre desks for hire, with or without technology, including for sudden spikes.
• Social media services: social media management and consultancy.

Who it works with

It serves domestic and foreign companies, with telecommunications, automotive and media among its sectors.

Key facts

• Based in: İstanbul, Türkiye
• Founded: 1992
• Languages: Calls handled in five languages
• Hours: Service available 24 hours a day, seven days a week