Back Office Betties

Back Office Betties is a virtual receptionist and intake service built specifically for law firms. Its US-based receptionists are trained for legal calls: they qualify prospective clients, book consultations and follow each firm's own intake steps. The aim is to let attorneys keep working on billable matters while calls are covered.

What Back Office Betties offers

• Legal virtual reception: answering calls in the firm's tone so callers feel they are speaking to the office.
• Intake and lead qualification: gathering details from potential clients and filtering enquiries.
• Consultation scheduling: booking appointments directly into the firm's calendar.
• Custom routing: sending calls and leads according to rules each firm sets.
• Practice software integration: links with Clio Grow and other legal practice management tools.
• Bilingual service: calls handled in English and Spanish.

Who it serves

Law firms of all sizes, including very small practices, that receive regular calls and consultations and want to hand over phone cover. The service notes it may not suit firms that get only a few calls a week.

Key facts

• Based in: United States
• Languages: English and Spanish
• Integrations: Clio Grow and other legal practice management tools