Back Office

Back Office is an outsourcing company in the United Arab Emirates that has operated there for more than ten years. It takes on records and information management, contact centre work, banking processes and technology outsourcing for its clients. It runs its call centre around the clock and adapts its services to the rules of each industry it supports.

What Back Office does

• Records management: document storage, scanning to digitise paper files, secure destruction, and lockers for tapes and digital media.
• Contact centre: 24/7 inbound help desk, call answering, appointment booking, lead generation and telesales.
• Banking solutions: Islamic banking support, contact point verification, statement printing and cheque handling.
• Software development: outsourced development work for clients.
• Market research: studies to help clients understand their target customers.

Who it works with

Banks and financial services firms, along with businesses of any size in other sectors such as hospitality and warehousing across the UAE.

Key facts

• Based in: United Arab Emirates
• Experience: more than a decade of operation in the UAE
• Hours: round-the-clock call centre cover