Answer Bay Area

Answer Bay Area offers live, round-the-clock call answering through AnswerUSA and its affiliate companies, which have served business and medical clients for more than 50 years. Callers are handled the way each client specifies, so the service acts as an extension of the business when staff are away.

Services

• Live call answering: friendly agents picking up calls at any hour.
• Virtual receptionist: front-desk cover that frees staff for other work.
• Message forwarding: passing on messages as calls come in.
• Escalation support: routing critical issues to the right person fast.

Who it serves

The group serves firms large and small in the business and medical communities, handling high call volumes across the country while keeping a local focus. It reports more than 1,000 clients.

Key facts

• Offices: Auburn, Syracuse and Watertown in New York, and Tampa, Florida
• Experience: over 50 years through the AnswerUSA group