5CA

5CA runs outsourced customer experience teams, supplying remote agents who can help customers in many languages. Its pitch is that agents are genuine fans of the products they handle, so gamers look after players and brand users look after customers.

Services

• Multilingual customer service: cloud-based support teams covering many languages and skill sets.
• Player support: help for games in every genre, from casual titles to RPG, MMO and battle royale games.
• Community management: engagement across channels and proactive support for online communities.
• Community safety: specialists who monitor platforms to keep communities safe and secure.
• Technology and data: analytics, AI and automation tools to make support operations more efficient.
• Flexible teams: pooled agents to cover a launch, or a team assigned to one client as it grows, with room to absorb sudden volume peaks.

Clients

Games studios, plus online brands selling consumer electronics, subscriptions, apps or goods through eCommerce, from start-ups to scale-ups.

Key facts

• Gaming experience: more than 25 years
• Research: publishes a yearly State of Player Support report
• Events: runs player support meetups in cities including Utrecht, San Francisco, Amsterdam and London