Contact Service

Contact Service is a contact centre outsourcing company that assembles remote teams to run customer-facing and back-office work for its clients. Its agents are spread across Europe, the Caribbean and the US, it works in several languages and it can cover every time zone around the clock.

What Contact Service offers

• Customer service — inbound and outbound call handling for client brands.
• Omnichannel and social media support — handling customer contacts across digital channels and social platforms.
• Technical support — help-desk assistance for customers' technical problems.
• Back office, accounting and finance — administrative and financial processing done by dedicated staff.
• Sales and dispatching — outbound selling plus coordination of dispatch work.
• Recruitment of dedicated teams — the firm analyses each client's needs, then sources and assesses agents for that account.

Who it works with

Tourism and hospitality is a main focus: it has worked with destination wedding planners, group tour operators and a hotel and resort group. It also lists a large Serbian food company and a Serbian consumer electronics retailer among its clients.

Key facts

• Locations: agents in Europe, the Caribbean and the US
• Hours: 24/7 coverage across multiple time zones
• Languages: multilingual support