Lightcrest

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• WE’LL MANAGE YOUR AWS CLOUD PRIMARY SERVICES AGREEMENT between Lightcrest (“we” or “Lightcrest”) and the customer who signs our Service Order (“you” or “Customer”)

1 THE NATURE OF THIS AGREEMENT You will be asked to sign a Service Order that describes the services and products you have selected and the associated costs The Service Order will incorporate the Primary Services Agreement and Service Level Agreement The Service Order may also incorporate an addendum to the Primary Services Agreement When we use the term “Agreement” in any of these documents, we are referring to all of the documents as a whole The Agreement is effective as of the time that you sign the Service Order prepared by Lightcrest

2 SUBSET OF TERMS Some terms used in the Agreement are defined here

“Service” or “Services” means the Managed Infrastructure Service and any Additional Services we may collectively provide

“Additional Service” means any service we provide to you other than the Managed Infrastructure Service

“Service Level Agreement” means the Service Level Agreement included by reference in your Service Order

“Service Start Date” means the date on which the sevice order was executed between Lightcrest and Customer, or 30 days before the date of your second invoice, whichever is later

“Managed Infrastructure Service” means the managed infrastructure services described in a Service Order and Service Level Agreement, plus Support

“Business Day” or “Business Hours” means 8:00 a m – 5:00 p m Monday through Friday, United States pacific time, excluding federal public holidays in the United States

“Support” means (1) management of the Managed Infrastructure Service by one or more account managers, network engineers, systems administrators, and software engineers, (2) availability of an on-call staff member 24 hours a day, seven days a week, 365 days a year; and (3) use of any custom reporting tools that Lightcrest provides

“Private Security Information” or PSI means: (1) any information that identifies an individual, such as name, social security number or other government issued number, date of birth, address, telephone number, mother’s maiden name, biometric or other personally identifiable information

“Confidential Information” means all information disclosed by one of us to the other, whether before or after the effective date of the Agreement, that the recipient should reasonably understand to be confidential, including: (1) for you, all information transmitted to or from, or stored on, your Lightcrest servers or other devices, (2) for Lightcrest, terms of service and unpublished prices, audit and security reports, systems architectures, and other proprietary technology, and (3) for both of us, information that is explicitly deemed confidential Information that is developed by one of us on our own, without reference to the other’s Confidential Information, or that becomes available to one of us other than through violation of the Agreement or applicable law, shall not be “Confidential Information” of the other party

Lightcrest will provide the Managed Infrastructure Service to the standards stated in the Service Level Agreement for the term of the Agreement Lightcrest will also perform those Additional Services that we agree with you in writing to execute

4 PROMISES WE DO NOT MAKE We do not promise that the Services will be completely secure, uninterrupted, or free of errors due to the nature and risks inherent to the Internet The Customer acknowledges that exposing data on the Internet can result in compromise of Confidential Information and property, regardless of security measures taken

You must pay when due the fees for the Services stated in the Service Order(s) or other agreement between us You must provide Lightcrest with accurate information to help Lightcrest determine due taxes with respect to the provision of Services You must encrypt any PSI transmitted to or from Lightcrest’s infrastructure, including PSI stored on servers and storage appliances You must comply with the laws applicable to your use of the Services You must work with Lightcrest to investigate security problems, suspect breach of the Agreement, or Service outages

5 1 We do not promise to back up your data unless we have credited such service or you have purchased such a service We do not promise to keep the data archive for longer than the agreed retention period

5 2 You are responsible for the suitability of the service chosen

6 UNAUTHORIZED ACCESS TO YOUR DATA OR USE OF THE SERVICES You the Customer are responsible for the use of Services by any of your employees or persons to whom you have granted access to the Services, and any person who has been granted access to your data or the Services as a result of your failure to use security precautions, even if such use was not authorized by you We are not responsible to you for unauthorized use of the Services or unauthorized access to your data unless the aforementioned is a direct result of Lightcrest’s failure to meet the security promises described herein

The initial term begins on the Service Start Date and continues for the time period declared in the Service Order When the initial term expires, Lightcrest may offer you the option to renew the Agreement for an additional term If you do not renew the Agreement, it will automatically renew for successive extended terms of three (3) months each unless and until one of us provides the other with notice of non-renewal at least ninety (90) days in advance of the expiration of the initial term or current extended term

8 1 Your first invoice will include the initial setup surcharge and a prorated part of the monthly recurring fee from the Service Start Date to the last day of the calendar month Lightcrest may require you to pay this initial invoice or pay several months in advance before beginning the Managed Infrastructure Service Monthly recurring fees will be billed monthly in advance on or around the first day of each calendar month, following the Service Start Date Surcharges for any Additional Services will be billed in the amounts and at such times as we agreed with you in writing If you are given a “free migration” in which remittance of your second invoice is granted a grace period, this grace period will be limited to 60 days after we have received the payment of your first invoice

8 2 Fees are due on receipt of invoices Lightcrest may suspend all Services if payment of any invoiced amount is overdue, and you do not pay the overdue amount within seven Business Days of our written notice to your billing contact You agree that if your Service is reinstated after a suspension for non-payment, you will pay a reasonable reinstatement fee Lightcrest may charge interest on overdue amounts at 1 5% per month If your check is returned for insufficient funds, we may charge you a fee up to the maximum amount permitted by law If any amount is overdue by more than thirty days and Lightcrest brings a legal action to collect, you must also pay Lightcrest’s reasonable costs of collection, including court costs and attorneys fees

8 3 We may increase the fees for the Managed Infrastructure Service on thirty days advanced written notice following the expiration date of the initial term