Herbie.ai

An agentic AI platform for business conversations

Herbie.ai describes itself as an enterprise-grade agentic and generative AI platform. It began as a conversational assistant that speaks and types with customers and has moved toward what it calls autonomous agents, which understand a request, retrieve knowledge and then carry out an action. The company contrasts these with rule-based automation, which stops at executing set steps. Its current pages say the agents have memory, reasoning and self-learning loops.

The agents it offers

Four roles are named on the site.

• A sales agent that engages leads, retrieves customer records and schedules follow-ups.
• A support agent that resolves issues by fetching live knowledge from document, customer and enterprise systems.
• A procurement agent that handles requests for proposals, vendor questions and purchase orders.
• An HR agent that onboards employees, answers questions and automates HR workflows.

Voice, text and many languages

The assistant is built to speak to customers in their own language. The company states support for more than 130 languages in text and more than 70 in voice, and says it understands dialects, slang and incomplete sentences. It describes presence on more than fifteen channels, including the web, phones, tablets, desktops and social platforms such as Facebook and WhatsApp, and says it can start conversations proactively and send notifications.

Grounded in company documents

Retrieval-augmented generation is the approach it uses to keep answers tied to a company's own material. A client can connect document sources such as PDFs, SharePoint, a CRM or an intranet, and the assistant retrieves the relevant content before responding or acting. The company mentions on-premise or private cloud options for clients that need data kept under their control, single sign-on through SAML, LDAP and OAuth2, and pre-integration with large language models.

Going live

Information and FAQ assistants can be launched the same day, according to the company, while transaction assistants take a few weeks. Other described features include a live agent handover with a smart queue, canned responses, paraphrase and tone settings, a low-code way to connect core systems and an analytics dashboard for judging the return on an installation. It lists education, healthcare, finance and enterprise use, such as taking orders, running surveys, handling registrations and bookings and answering customer enquiries.