Futurice

Outcomes measured against the client's own goals

Futurice describes itself as an outcome-focused digital transformation company. It says it works on the challenges that matter to a client, whether that is sustainable growth, digital experiences that customers value, the technology a business needs, or changing the culture of an organization. Its approach brings strategy, design, engineering and data together, so that a client can measure the business impact of each change. The company says it has experience from more than 3,000 cross-industry projects, which it draws on when it advises clients on where to begin.

Case work for retail, rail and utilities

The published case studies describe a grocery app that the company says reached over 1.5 million installations and about 300,000 active users each month. For a rail operator it reports work to improve situational awareness and cut route cancellations caused by a lack of drivers by 60 percent. It also describes building a fan experience ecosystem for a basketball club, and a generative AI tool for a utility's customer service team that the company says speeds up information retrieval by 20 percent. Other work listed on the site includes a direct-to-consumer sales channel for a vehicle finance business, a digital ecosystem for a hardware maker moving into data-enabled services, and a news platform meant to support better journalism and a stronger digital business.

Products, data platforms and managed services

The firm's offer is organised into strategy and vision, design and development, AI, data and platforms, processes and operations, and managed services. In strategy it helps clients find actionable data to guide sustainable growth and build resilience. In design and development it researches, designs and builds digital products and services. In AI and data it prepares the technology environment and data platforms that a business needs to compete. Managed services keep delivered systems supported through their working life.

Culture, learning and ways of working

Futurice says that culture is the foundation of the company. It describes a team of varied backgrounds that holds itself to care, trust, openness and constant improvement. The firm states that it aims to be a learning platform for its people, sharing knowledge openly so that staff can broaden their skills and produce better results for clients. Its ways of working are built on delivering quick results while still aiming for long-term impact.

Helping clients change how they work

For organizations that need to change their models, culture and ways of working, the company offers support to become more adaptive and agile. It also describes work that brings in generative AI and agile process design to speed up a client's sales cycle. The company is based in Finland and says it works with clients across many industries and countries.