Apex

Apex is a customer experience company that runs support operations for other businesses. Its site, written in the language of the region, offers remote teams as well as contact centres spread across Latin America.

The company says it can start a new client operation within a few weeks, from first planning to going live.

What Apex offers

• Outsourced customer service — fully remote operations and physical contact centres.
• Conversation analytics — processing of customer calls and messages to find patterns, categories and insights.
• AI-driven automation — automated conversations across digital channels using artificial intelligence and machine learning.
• Digital products for customer experience — new tools developed in partnership with Google Cloud Platform.

Who it works with

Companies that want to improve customer satisfaction and loyalty, mainly across Latin America.

Key facts

• Region: Latin America
• Partner: Google Cloud Platform