ITBX - Smart Telephony for Businesses

ITBX provides cloud communication software so companies can handle customer contact by voice, chat and text message. Its website is in Spanish. The service is delivered entirely as software over the internet and is aimed at firms of any size or sector.

What ITBX offers

• Virtual PBX — virtual numbers, menus, departments, schedules, recording and monitoring.
• Call and chat centre — inbound, outbound and blended campaigns with automatic dialling and CRM integration.
• Chatbot and voicebot — virtual assistants that answer automatically and capture data.
• Multi-agent messaging — several agents handling WhatsApp and social channels together.
• Bulk SMS and voice — campaigns of text and voice messages with scheduling.
• APIs — REST interfaces for connecting the platform to other systems.

Who it works with

Companies of any size that want to measure and improve customer experience across channels. The provider says it has no restrictive contracts and offers unlimited support.