DynamiCall

DynamiCall is a contact centre in Peru that handles customer-facing work on behalf of other companies. Its own description, written in Spanish, calls it the largest multichannel contact centre in the country, with more than ten years of experience.

What DynamiCall offers

• Sales outsourcing — takes over outbound and inbound selling for client businesses.
• Customer retention — works to keep existing customers with a client's brand.
• Back office services — handles administrative processing tasks behind the scenes.
• Customer service — answers enquiries across several channels.

Who it works with

The company says it adapts its approach to the processes of each partner company. It presents its staff and its technology as the two foundations of the service, and it says a coordinated management strategy supports key areas of a client's organisation.

Key facts

• Based in: Peru
• Experience: more than ten years
• Recognition: it mentions an excellence award for contact centres and an award for business innovation
• Language of its materials: Spanish