Dreamsmiths

Dreamsmiths is a digital agency of strategists, technologists, designers, writers and marketers. Its work centres on improving how customers, employees and prospects use an organisation's digital services. The agency argues that companies need to become digital by default to compete.

What Dreamsmiths offers

• User experience design — reimagining the ideal experience for each type of user, then mapping a route to get there.
• Digital strategy — a roadmap that draws on an internationally benchmarked approach and avoids common IT pitfalls.
• Technology delivery — building the websites and digital tools that put the plan into practice.
• Content and marketing — writing and marketing work that supports the digital experience.

Who it works with

Its site lists case studies for organisations including a medical scheme, a digital health group in Africa and a growth-tracking project. It writes about both consumer and business-to-business buyers.

Key facts

• Approach: a user-first philosophy the agency calls the UserFirst revolution
• Team: strategists, technologists, designers, writers and marketers