CTW Solutions LLC | Informed XP

CTW Solutions LLC | Informed XP is a design firm focused on customer experience, trading as Informed XP. From its headquarters in the Northern Virginia technology corridor, it designs digital products and services that make information easier for people to find, grasp and act on.

What CTW Solutions LLC | Informed XP offers

• Customer experience design — work to improve how organisations deal with the people they serve at each point of contact.
• UX and interface design — design of digital products and services around real customer behaviour.
• IoT experience work — UX and CX support for connected-device products and an IoT standards body.
• Process redesign — reducing friction in customer journeys, such as across a loan lifecycle.
• Agile and programme management — advisory support for delivery.

Who it works with

Informed XP serves both public and private sector organisations, and has formed a joint venture with Cadmus, Informed Government Solutions, under the SBA mentor-protégé programme.

Key facts

• Based in: Northern Virginia
• Certifications: SBA 8(a), women-owned and economically disadvantaged women-owned small business, minority owned
• Government contracts: awardee on a governmentwide acquisition contract for emerging technologies
• Leadership: Tina Williams and Chris Williams