Block Gemini

AI products for everyday operations

Block Gemini sells a family of seven AI products and also builds custom software for businesses. The product range covers AI agents for calls and chat, camera analytics, customer relationship management and AI-led sales. Each product can be set up around the way a company already works.

Echo: AI agents for calls and chat

Echo is the company's product for customer calls and chat. An Echo agent answers customers in their chosen channel and language, draws on approved business knowledge and follows the instructions the client sets. When a decision needs a person's approval, the agent brings in the team. The company offers an example retail conversation so a prospect can see how an agent handles a return request, and says its 24/7 teams help configure, connect and launch each workspace.

Camera analytics

The camera analytics line uses AI models to turn footage into business data. The company describes uses in service, movement, production and safety, and says clients can use ready-made models or build analytics around their own operation. The outputs are meant to serve as evidence and a basis for action.

AI CRM and AI sales agents

The company's AI customer relationship management product keeps customer context at the centre of a revenue operation. Its sales platform, Sync, runs instant video-style calls with AI agents, letting prospects explore a product through live conversations and screen-shared walkthroughs. A product team is available to walk buyers through the platform.

Custom development and integration

The custom development service covers designing a new product, modernizing an existing system or connecting the software a business depends on. The team works across web, mobile and desktop and says it takes a platform-agnostic approach. Its integration work connects existing applications, so clients gain new tools without replacing everything they already run.

Sectors and past projects

The company says its work has covered regulatory technology, real estate, oil and gas, retail, supply chain and logistics, financial technology and pharmaceuticals. Past projects it cites include a procurement contracting tool built with a telecom procurement company, a facility maintenance system for a property group and real-time supply chain oversight for a logistics business. The company presents these as examples of delivered work.

Support

Round-the-clock teams help clients set up Echo, including configuring the knowledge the agent uses and connecting it to the client's workflows. The company describes its delivery as proactive, with each product built to fit the sector it serves.