Bicom Systems

Bicom Systems develops PBXware, a unified communications platform built for telecom service providers. Providers use it to run hosted phone, collaboration and contact centre services for their own customers, sold under their own brand.

What Bicom Systems offers

• PBXware — the core phone system platform, now at version 8, with multi-tenant hosting.
• gloCOM — desktop and web communication apps sharing one codebase.
• AI Hub — voice agents for real-time spoken conversations, live transcription, call and voicemail transcription, and text to speech.
• CRM integration — several CRM connections running in parallel per tenant, with conversation history logged to each user's record.
• Real-time events — call events pushed out through webhooks and NATS to trigger automation.
• Contact centre features — callbacks, wallboards and scheduled reports without moving platforms.

Who it works with

The platform is aimed at telecom and UCaaS service providers that want to build and resell communications services under their own brand.

Key facts

• Main product: PBXware, a unified communications platform
• Current version: v8