Idea Port Riga

CRM systems built around the user are the speciality of Ideaport Riga, an IT development company whose site spells the name without a space. It serves enterprises and medium-sized companies, working mainly with Salesforce and Oracle Siebel, and says its roots lie in Siebel CRM.

Siebel modernisation

The firm resolves long-standing performance problems, carries out complex upgrades and builds advanced functions in Siebel. Its UX work resulted in a project called Nexus, which lets Siebel customers improve their user experience cost-efficiently by using modern web frameworks such as React and Vue.js natively within Siebel Open UI. Tools named on the site include Nexus Face and Nexus Bridge. The firm also covers Siebel infrastructure, UX transformation and systems integration.

Salesforce expertise on demand

For Salesforce, the company offers certified experts who extend a client's team, for example with advanced configuration, integration development or CPQ setup when basic administration is already covered. It reports over five years of implementation experience across Sales Cloud, Service Cloud, Communities and the Force.com platform, and applies design thinking to help clients find an optimal solution that keeps the system easy to use and encourages adoption. HubSpot is also named among the platforms it supports.

Agentic AI for CRM

Its current pages highlight agentic artificial intelligence applied to Salesforce and Siebel, with the stated aim of improving productivity and simplifying the user experience. The company describes a hands-on, research-driven approach to the subject.

Apps and the adoption problem

It also develops web and mobile applications, with hybrid mobile apps in React Native, Xamarin and Flutter and web apps in React, Vue.js and Angular. The firm notes that many enterprise applications have a good business case but fail through poor adoption, so it begins with user research, prototypes and testing. Its NPS survey feedback, it says, shows clients value its expertise, quality focus and partner-like relationships.