Forcontact

Thanks to our multi-lingual and multi-channel Contact Centers, operating 24 hours a day, we offer an effective and efficient Customer Service able to guarantee your Customers a unique and personalized experience that gives value to your brand

Customer Service and Business Process Outsourcing more than 20 languages Management of Customer Service in over 15 languages ​​24 × 7 and through all the contact channels: e-mail, telephone, live-chat and social

Help Desk & Service Desk

Technical support of first and second level, on hardware and software, monitoring networks and 24 × 7 systems Outsourcing of non core business processes, optimization and efficiency with multilingual qualified personnel

Over 50 online stores have chosen our Customer Service We are highly specialized in the field of Fashion Luxury and high-end consumer goods, where we offer services aimed at maximizing the Customer Experience, placing the Customer at the center of attention and supporting it through all the points of contact with the Brand We handle all the problems inherent to customer requests, product info, order management, returns, refunds and tracking of shipments

We listen and manage customer feedback through different channels with the aim of measuring and increasing the level of brand advocacy, ie our goal is to ensure a positive experience of the brand by the customer such that it can promote the brand itself in the scope of its reference community We obtain this by managing the relationship with the customer, on behalf of the brand, through the main social channels: Facebook, Twitter, WhatsApp

We provide first level technical assistance for applications and IT systems Our agents with specific IT skills and technical sectors in general, assist users by using remote assistance systems and predefined analysis schemes agreed with the company This approach primarily allows us to handle a high percentage of requests, assigning to the second level only the most complex problems or that require intervention on the systems

Ready to talk about Customer eXperience?

Customer Experience greatly affects your company’s results. Identifying the best CX strategy in the Customer Service field can make the difference