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Answering Service Company

Forcontact

A multilingual contact centre providing 24/7 customer service and technical support outsourcing

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About Forcontact

Forcontact is a multilingual, multi-channel contact centre that answers customer enquiries on behalf of other companies, operating 24 hours a day across more than 15 languages.

What Forcontact offers

  • Customer service outsourcing: handles calls, email, live chat and social messages for e-commerce, fashion, luxury, automotive, electronics, IT and financial services clients.
  • Help desk and service desk: provides first- and second-line technical support for hardware, software and network monitoring.
  • Order and returns handling: manages product enquiries, order tracking, returns and refunds for client brands.
  • Social media response: manages customer interactions across Facebook, Twitter and WhatsApp to support brand reputation.

Clients

Serves more than 50 online stores and specialises in fashion, luxury goods and other high-end consumer brands, alongside e-commerce, automotive, electronics, IT and financial services companies.

Profile written by TrustList from the business's own published information, Sep 2026.

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