Endicott Communications

Endicott Communications is an outsourced call centre and answering service provider based in the United States. It runs inbound and outbound call centres and handles calls for clients, so their own staff can focus on running the business.

Services

• Inbound answering service: live agents answer customer calls around the clock.
• Outbound calling: agents place calls on a client's behalf as part of its outreach.
• Brand-aligned customer service: agents represent each client's brand and follow its customer service standards.
• Vendor selection help: guidance on comparing call centre providers and evaluating their responses.

Who it works with

Businesses that want customer calls handled by an outside team that first learns their products, culture and brand.

Key facts

• Based in: United States, with all of its call centres located in the U.S.
• Experience: more than 50 years, as the company describes its legacy
• Languages: the company says it accommodates a variety of languages for a diverse customer base