Byrnes Message Bureau

Byrnes Message Bureau is a telephone answering service in Poughkeepsie, New York. It has taken calls for businesses and professions since 1958, acting as an extension of the client's own team.

Products and services

• Live answering: operators pick up around the clock, using a greeting written by the client.
• Call screening and patching: calls sorted and routed by the client's rules.
• Message delivery: messages sent by email, text or a secure online portal.
• On-call schedules: help maintaining rotas for staff who are on call.
• Order entry: inbound telemarketing and order taking.

Customers and markets

Healthcare providers, real estate firms, utilities and telecoms, catalogue and ecommerce call centres, service trades and small businesses.

Key facts

• Based in: Poughkeepsie, New York
• Founded: 1958
• Hours: every day of the year