Actiphone

Actiphone is an inbound contact centre in Antwerp. It takes over incoming customer contacts for other businesses, so their own staff can concentrate on core work.

What Actiphone offers

• Inbound call handling — customer calls answered on a client's behalf.
• Email handling — written customer requests picked up and dealt with.
• Social media messaging — direct messages answered through the channels a client's customers prefer.
• Round-the-clock cover — available twenty-four hours a day, seven days a week.
• Tailored solutions — set-ups adapted to the needs of each client's sector.

Who it works with

Businesses across a range of sectors that want customer contact handled by multilingual agents.

Key facts

• Based in: Antwerp
• Experience: more than 30 years in customer contact
• Team: multilingual customer care agents
• Availability: twenty-four hours a day, seven days a week