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AI Model

Koa

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Salesforce's CRM reasoning model, built for agents and run inside Salesforce's own infrastructure

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About Koa

Koa is Salesforce's CRM reasoning model, announced on 15 September 2026 at Dreamforce. Salesforce post-trained it from NVIDIA's Nemotron 3 Super on a synthetic dataset, and runs the model inside its own trust boundary so customer data does not leave it. It is available to selected pilot customers now.

Features

  • CRM actions: built for work such as changing an opportunity, sending a case to the right queue, or booking a follow-up.
  • Agent use: built for Agentforce, and already running inside Salesforce, including an agent in Slack.
  • Clear hand-off: trained to say plainly when no available tool can do a request and to hand off, rather than call a similar-sounding tool.
  • Training method: supervised fine-tuning and reinforcement learning on NVIDIA NeMo tools.

Who it serves

Salesforce names six pilot customers, including Xero, Formula 1, Engine and a credit union, in sectors that range from accounting to higher education and medicine.

Key facts

  • Announced: 15 September 2026 at Dreamforce
  • Availability: open only to chosen pilot customers at present, with broader release for US regions anticipated in winter 2026
  • Base model: NVIDIA Nemotron 3 Super

Profile written by TrustList from the business's own published information, Oct 2026.

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Trust Score

4/ 100
Trust Score: New

An earned signal from verification, reviews, awards, transparency and engagement - the vendor can't buy it.

Verification
0/100 · 20%
Reviews
0/100 · 30%
Awards
0/100 · 15%
Transparency
18/100 · 20%
Engagement
0/100 · 15%
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Complaints
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Updated 9/18/2026

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