Customer Devoted

Customer Devoted is a London agency covering customer insight, customer experience (CX) and CRM. It helps brands win, engage and keep customers by pairing research into what buyers need with loyalty programmes, marketing automation and e-commerce work.

What Customer Devoted offers

• Customer insight and propositions — value propositions and market entry strategies tested against customer research and competitor intelligence.
• CRM and loyalty programmes — schemes that raise customer lifetime value and cut churn.
• Digital performance — benchmarking digital channels and refining targeting, messages and sales journeys with persuasion techniques from neuromarketing.
• Conversion rate optimisation and e-commerce — improving how online visitors turn into buyers.
• Marketing automation — AI-driven automation that reduces repetitive marketing tasks.
• Training — courses that build clients' innovation and digital skills.

Who it works with

The agency works with retailers, software-as-a-service businesses, airlines and hotel groups.

Key facts

• Based in: London
• Resources: publishes The ROI Of Persuasion, a playbook of psychology techniques for marketers