Contact Center LLC

Contact Center LLC runs an outsourced call centre in Moscow that takes and makes calls on behalf of client companies. It has operated since 2010, works around the clock every day of the year, and runs from two independent sites so that technical faults do not interrupt service.

What Contact Center LLC offers

• Inbound call handling — hotlines, virtual secretary and dedicated operator services, dispatch lines and phone consultations.
• Order and request processing — taking orders and handling enquiries that arrive from websites.
• Technical support desks — setting up and staffing support lines for a client's customers.
• Outbound telemarketing — cold calling, phone sales, winning back lapsed customers, invitations and brand promotion.
• Research by phone — surveys, questionnaires, market research, database updating and mystery shopping, including site visits.
• Extra services — automated voice messages, email handling, omnichannel contact, calls to debtors and call-centre consulting.

Who it works with

Businesses that depend on customer contact, including marketing and advertising agencies. The company also offers a backup call centre for firms that run their own.

Key facts

• Based in: Moscow
• Founded: 2010
• Capacity: 150 operator workstations, handling around 60 thousand calls a day
• Hours: open 24 hours a day, seven days a week