Icm Eur 9.0

ICM EUR 9.0 comes from Avotus, a supplier of enterprise communications management software. It gives organisations visibility into how their telephone and unified communications platforms are used and what they cost.

What ICM EUR 9.0 offers

• Usage monitoring and analytics — reports on activity across the major unified communications and collaboration platforms.
• Contact centre reporting — shows interactions across sales, customer support and technical assistance channels.
• Call accounting — analyses call detail records for older and newer telephony systems.
• Expense management — automates tracking of costs for communications software and assets.
• Wireless management — helps manage, track and secure mobile assets.

Who it works with

Large organisations running telecom and unified communications environments, according to the vendor.

Key facts

• Vendor: Avotus
• Experience: more than 35 years in the field
• Features: real-time dashboards and flexible reporting
• Partnerships: Select Developer status with Cisco; ReflectR 4.0 certified with Cisco Unified Communications Manager 14