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IT Product Company

Dixa

Customer service platform with AI agents and every contact channel in one place for ecommerce brands

Software Development
eCommerce
CMS Development
E-Commerce Development
+3 more

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Dixa cover

About Dixa

Dixa is a customer service software company headquartered in Copenhagen. Its platform brings email, chat, messaging and phone conversations into one workspace, and is aimed mainly at ecommerce brands.

What Dixa offers

Unified conversations — chat, email, phone, WhatsApp and social messages with full history in one place.
Workflow automation — routing by skill, language or priority, built visually without code.
Agent workspace — orders, past conversations and suggested replies on a single screen.
AI agent — handles routine enquiries such as refunds, tracking and order changes.
Performance and QA — automatic scoring of conversations against set criteria.

Who it works with

Ecommerce brands, with customers in dozens of countries.

Key facts

Headquarters: Copenhagen, Denmark
Other offices: London, Berlin and Kyiv
Global launch: 2018

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Software Development
eCommerce
CMS Development
E-Commerce Development
Custom Software Development
Poland
CMS

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