Kyrios

Digital transformation from Quito and Guayaquil

Based in Ecuador, the technology company Kyrios works to digitise and automate its clients' processes. Its own description calls it a specialist in digital transformation, and more than 80 large companies are said to use its solutions. The company has its main office in Quito and a branch in Guayaquil, and its customers are mostly mid-sized and large firms operating in Ecuador.

Unified communications that work from any location

The communications service modernises and integrates a company's telephony, so that staff can work from any location. The company says this brings more mobility and productivity, and it also offers VoIP business telephony with the aim of reducing telephone costs. The telephone systems can be hosted in the cloud or installed on the client's own premises.

Queues, chatbots and surveys in the contact centre

Contact centre and customer experience (CX) platforms are offered in cloud or on-site versions for customer service, sales, debt collection and surveys. The company lists automated phone surveys, digital agents and chatbots, and queue and appointment management systems. It presents them as scalable tools for running campaigns and automated service across several channels.

IT management with ManageEngine

For IT management the company works with ManageEngine, which it describes as offering the broadest portfolio of IT management software available. The tools it names cover help desks and service desks, monitoring of infrastructure, networks and applications, management of desktops and mobile devices, administration and auditing of Active Directory and Office 365, and advanced IT analytics.

Managed IT support and equipment

Managed IT support covers the total or partial management of a client's IT infrastructure and processes. The company says this is meant to reduce costs, make better use of resources and limit operating risk. Support can be bought on demand or in packages, and the company also offers equipment and platform leasing and keeps an inventory of technology assets for its clients.