Inisoft Ltd.

Inisoft Ltd. develops software for contact centres. Its main product, Syntelate XA, is a single desktop application that agents use to handle customer conversations across several channels. The company also sells Advisgo Flow and Kapture tools for guiding agents and reporting on interactions.

What Inisoft Ltd. offers

• Syntelate XA — a unified agent desktop that combines telephony, data entry forms, scripts and third-party integrations.
• Supervisor administration tools — let operations teams watch daily activity and make changes in real time.
• Visual builder — lets team leaders and administrators create scripts and change desktops without coding.
• Advisgo Flow — no-code, process-driven guidance for agents, aimed at shorter training and better first-contact resolution.
• Kapture Insights — AI-assisted reporting that records customer intent and sentiment, with daily team surveys.

Who it works with

Contact centres in sectors such as finance and insurance, media, government, charity, healthcare and retail. Syntelate XA was developed in consultation with working agents.

Key facts

• Products: Syntelate XA, Advisgo Flow, Kapture Insights
• Delivery: Syntelate XA runs as a web application
• Support: a customer hub with documents, videos and guides, plus a ticket route for urgent help