Global Media Services LLC

Global Media Services LLC combines hands-on IT support with custom software and database programming. The firm has served clients in North Carolina for years and is run by owner Jon Michalec, who works as a systems engineer and database developer. It takes on work for both businesses and individuals.

What Global Media Services LLC offers

• Custom software — database, productivity, accounting, web and desktop applications, plus configuration of off-the-shelf products.
• Process automation — automated workflows meant to cut manual labour and standardise how tasks are done.
• Hardware and software — sales, troubleshooting and repair, including desktop and laptop clean-ups, backups and service contracts.
• Security and compliance — security analysis and implementation, industry compliance work and company policies and procedures.
• Remote management — remote IT support, remote security monitoring and a remote CIO/CTO role.
• Continuity planning — disaster recovery and business continuity arrangements.

Who it works with

The firm serves businesses and individual users, mainly in North Carolina, and says it will learn a client's existing application if it has not used it before.

Key facts

• Based in: North Carolina
• Experience: some engineers have over 30 years in information technology
• Response: calls answered within 24 hours, most within two hours