Global Media Services LLC

North Carolina is home to Global Media Services LLC, a firm that pairs practical IT support with bespoke software and database programming. It builds custom applications for database, productivity, accounting, web and local use, and says it will learn an existing application if it has not used one before. Its process automation work aims to reduce labor costs, standardize processes and produce more reliable results, and it also configures off-the-shelf products to suit each client.

Custom software and database programming

The firm describes its custom applications as built to save time and money, delivering a solution quickly with only minor changes needed to get a client running. It also works on integration and infrastructure development, and it presents custom work as one supplier handling software, systems and infrastructure together.

Hardware sales, repair and remote support

The company sells hardware and software and handles troubleshooting and repair, with service contracts for ongoing support. Its desktop and laptop clean-up service covers malware scans, removal of old applications, operating system updates, file organization, drive checks and data backups. Businesses can also buy in a chief information officer or chief technology officer role remotely, alongside security monitoring from a distance.

Security, compliance and continuity planning

Security work covers analysis and implementation, industry compliance, company policies and procedures, and safety programs. Disaster recovery and business continuity planning help clients keep operating after an outage. The company also provides printer scripting and database integration.

Response times and experience

The firm says its calls are answered within 24 hours and most within two hours, and that it listens to a client's own description of a problem before deciding what it is. Some of its engineers have more than 30 years in information technology. It describes its solutions as built on reliable components with careful fine tuning, and says it offers competitive rates.