Geneea Analytics

Where can Geneea help you?

Geneea’s solutions for media employ artificial intelligence and natural language processing to automate repetitive and time-consuming tasks

When a journalist writes an article, we suggest the photos, keyword tags, related articles, and side boxes Actually, with enough data, we can also automatically write the article text

Voice of the Customer

Analyze feedback from your customers, whether it is public comments on sites like Yelp, TripAdvisor, and Facebook, or ones you collect from them

Get a better understanding of NPS scores through a detailed analysis of the accompanying comments

We can link comments to specific products and services, extracting the attributes and sentiment they are connected with

Send incoming tickets or emails to the representative who is best equipped to handle them based on their language, topic, and sentiment

Detect intent in chats and answer frequently asked questions automatically Handle part of your L1 support automatically, leaving only the complex problems to human operators

Provide assistance to your representatives by automatically displaying related questions and relevant knowledge base articles

Read the case study →