Ei Square®

Our Team have many years’ experience in big data, AWS and Azure – from Data Analysis, Insights and Reporting, Performance and Systems/Data Integration

We have a variety of clients from a number of backgrounds facing unique business problems – from simple software issues to management reporting problems
We assess the situation, suggest solutions and implement them, and through insights and analysis we can feed back the results…
Tenant satisfaction is one of the most important parts of being successful in the social housing industry, as it often leads to a higher CSAT (customer satisfaction score) which alone has numerous benefits outlined in some of our previous blogs
However, in order to ensure that your tenants are satisfied, active involvement from your organisation is necessary

In the UK alone, the number of long-term vacant homes has risen by over 30,000 in the last 5 years
Although the worldwide pandemic has contributed to this statistic, it is continuing to grow at a staggering rate despite the recent slowdown in cases
While not apparent at first sight, the repercussions of this statistic are significant
From a societal standpoint, consequences range from an increased frequency in crime to decreased tax revenue and overall quality of public services

Following the onset of the COVID-19 pandemic in early 2020, the need for social housing had tremendously increased due to government shutdowns and restrictions, a significant boost in layoffs, and a loss in overall income

As communication technology has transformed in the past several decades, consumers too have changed in the way they interact with businesses
While face-to-face communication is still one of the most prevalent forms of consumer-to-business interaction, newer forms of communication such as telephone, email, and website are quickly growing in popularity
Although making the effort to open new communication channels may seem like the obvious choice, many companies in recent times have been slow to adapt
As a result, customer experience has worsened, company reputations have declined, and more

Without a proper assessment of the situation at hand and its associated risks, housing associations would have been unable to navigate their way through the crisis
So how exactly did they do it? The answer lies in the power of data

In the realm of marketing, personalisation is key
By tailoring your company’s products and services to the unique needs of your customers, better content will be developed, customer experience will be enhanced, and revenue will significantly increase
In order to do this, marketers require one important tool: data
But with big data becoming more and more prevalent in today’s digital society, marketers need a way to effectively organise such data into a coherent and comprehensible manner

Without data, our awareness of issues regarding climate change would not exist
The same is true, however, in terms of finding solutions to address this situation
Data encourages action and change, and provides companies with an accurate, detailed, dependable, and secure foundation from which to efficiently approach net-zero
By focusing on creating a comprehensive data strategy that effectively aligns with your company’s net-zero goals, tremendous strides can be taken to create a more sustainable world

Data visualisation allows analysts to perform their jobs at a much more efficient rate
Statistical trends become easier to notice, outliers are spotted with ease, forecasting abilities are strengthened, and much more
Read more in our blog:
It is important to distinguish between good and bad data
After all, if your company never realises that your data is of subpar quality, nothing would be done to address the issue
Bad data is data that is corrupted, poorly formatted, possesses duplicates, incomplete, or incorrect in some form or another
Good data, on the other hand, lack these qualities
Read more about Data Cleansing importance …
Customer dissatisfaction can often arise because of certain channel strategies that are being developed in silos
Thus, one solution that many companies have used to address this issue is known as the omni-channel approach
In this blog, we will discuss the benefits of the omni-channel strategy and how it can help your business to improve