BP Gurus

IT service management and ITIL consulting in Latin America

Organizations that run IT services can turn to BP Gurus for help meeting international good practice, through a consultancy that works across Latin America. The firm says it is the sole representative in Latin America of The Service Desk Institute, and it operates across a presence reported in 22 countries. Its work is delivered in Spanish, through a team of trained and certified consultants drawn from several disciplines.

ITIL 4 and the frameworks behind it

The company says it is more involved with ITIL 4 than any other firm in the world. It reports that it was selected by AXELOS in 2017 to join the team of global architects that created the latest version of the framework, and that its people have taken part in writing, reviewing and translating the official material for it. Training and certification in ITIL and related frameworks form part of its work.

Diagnostics and audits of IT services

Diagnostic work assesses how an organization's IT services run today and sets out a plan to reach the target maturity level. Audits check the design, rollout and compliance of processes and standards. The firm says that the diagnostic solutions identify where a client stands before any change is made.

Process optimization with a lean approach

Process optimization starts with an analysis of how the organization operates. The firm applies a lean approach to find waste in those processes and to redesign them, with the aim of a transformation the client can carry through. The company describes itself as a business partner for organizations moving through such changes.

Change management and digital services

Change management support covers the stakeholders involved in a transformation, helping them through the project. The company also offers digital service management, and it says current practices and models help to enable the operating models its clients need.

Information security and training

The firm advises on information security and cybersecurity, and it provides courses in service management, with IT tools accredited by ITIL and PeopleCert. The company says its consultants bring the most relevant certifications and frameworks in the industry to the training they deliver.