VCM

VCM, short for Virtual Case Manager, is cloud software for tracking clients and the services they receive. It is built for non-profit organisations and public service agencies across the United States. It holds client records in one central database.

What VCM offers

• Client and service tracking — records client demographics, needs and services used.
• Reporting — measures programme performance and service volumes to support planning and funding applications.
• Service directory — lets people find local agencies and gives agencies a simple referral route.
• Collaboration — lets agencies share information within a confidential system.

Who it works with

Users range from food pantries to public service case workers. The stated mission is to give non-profits an affordable way to understand community needs.

Key facts

• Coverage: non-profits throughout the US
• Delivery: web-based, in the cloud